Return Policy
Last updated: 9 November 2026
How buying works on this site
BPD Community reviews health and wellness products. When you click “Buy” on a product, you are taken to the manufacturer’s website to complete your purchase. We do not hold stock and we do not take payment ourselves.
Because of that, returns, refunds and exchanges are processed under the manufacturer’s returns policy and money-back guarantee for that product. The terms below are the terms that apply to purchases made through links on this site. If the manufacturer’s policy gives you a longer window or a better term, the manufacturer’s term applies.
If you have any problem with a return, email us at [email protected] and we will help you follow it up with the manufacturer.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the Australian Consumer Law.
Faulty or incorrect items
If your item arrives damaged, faulty, or is not what you ordered, please contact us within 14 days of delivery with your order number and a photo of the issue.
We will arrange a repair, replacement or refund, and we will cover reasonable return postage for faulty, damaged or incorrect items.
Change of mind
We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unopened, in its original condition and packaging.
Return postage for change-of-mind returns is paid by the customer.
For hygiene reasons, supplements that have been opened or used cannot be returned for change of mind. If an opened product is faulty, the faulty-items section above applies instead.
Exchanges
Yes, we accept exchanges. If you would like a different product or pack size instead of a refund, email us within 30 days of delivery and we will arrange the exchange. The same condition rules apply: the item must be unused, unopened and in its original packaging, unless it is faulty.
How to request a return or exchange
- Email us at [email protected] with your order number and the reason for your return or exchange.
- We will reply with return instructions.
- Once the item is received and checked, we will process your refund or exchange.
Refunds
Approved refunds are made to your original payment method, usually within 5 to 10 business days of us receiving the return. Your bank may take a few extra days to show the refund.
Questions
Email: [email protected]